Window Tinting Warranty Information

At EverClear Window Tinting, we stand behind every installation with comprehensive manufacturer warranties from XPEL, the world’s leading window film manufacturer. When you choose our professional installation services, you’re protected by industry-leading warranty coverage that gives you complete peace of mind.

All XPEL PRIME™ Automotive Window Film installations performed by EverClear Window Tinting come with XPEL’s lifetime transferable warranty for the life of your vehicle. This means your investment is protected for as long as you own your car, and the warranty transfers to the new owner if you sell your vehicle.

XPEL warrants PRIME™ Automotive Window Film to be free from manufacturing defects including:

• Discolouration – Film changing colour or losing its original appearance
• Fading – Loss of colour intensity or clarity over time
• Bubbling – Air pockets or bubbles forming between the film and glass
• Peeling – Film separating or lifting from the window surface
• Cracking – Film developing cracks or splits
• Delamination – Layers of the film separating from each other

Our lifetime warranty covers all XPEL PRIME™ series films:

• XPEL PRIME XR PLUS – Premium ceramic window film with maximum heat rejection
• XPEL PRIME XR – High-performance ceramic film for superior protection
• XPEL PRIME CS – Dyed film for excellent value and appearance
• XPEL PRIME HP – Hybrid film combining performance and affordability

• Lifetime Coverage – Protected for the life of your vehicle
• Transferable – Warranty transfers to subsequent owners
• Parts & Labour Included – Both materials and installation labour covered
• Nationwide Network – Valid at any authorized XPEL installer across Australia
• No Peeling, Cracking, Bubbling or Turning Purple – Guaranteed performance

EverClear Window Tinting also offers comprehensive warranty coverage for residential and commercial window film installations using XPEL VISION™ series products.

XPEL warrants professionally installed window films to be free from defects in materials and workmanship including:

• Peeling or adhesive failure
• Bubbling or blistering
• Rippling or distortion
• Cracking or splitting
• Delamination (layer separation)
• Demetalization (for metallized films)

XPEL provides protection against glass breakage due to thermal stress caused by the window film. Coverage includes:

• Up to $500 per window for glass unit replacement
• Coverage periods vary by film type (see table above)
• XPEL reserves the right to inspect windows before approving claims
• Pre-approval required for certain glass types and installations

For dual-pane insulated glass units, XPEL covers seal failure when:

• Customer provides valid window manufacturer’s warranty against seal failure
• Coverage applies for remaining period of manufacturer’s warranty or XPEL warranty period (whichever is shorter)
• Up to $500 per window for glass unit replacement

The XPEL warranty does not cover damage or defects caused by:

Normal Wear & Tear

• Expected degradation from regular use
• Minor scratches from normal cleaning

External Causes & Damage

• Accidents, collisions, or vandalism
• Fire, flood, hail, or other natural disasters
• Intentional damage or abuse
• Improper cleaning methods or harsh chemicals
• Automatic car washes using abrasive brushes
• Damage by third parties not authorized by XPEL

Installation Issues

• Improper installation by non-authorized installers
• DIY installation or unauthorized modifications
• Failure to follow product care instructions
• Alterations or repairs by non-certified technicians

Pre-Existing Conditions

• Chipped, cracked, or damaged glass prior to installation
• Windows with pre-existing seal failure
• Buildings with history of glass breakage or seal failure

Specific Residential/Commercial Exclusions

• Improper product care, cleaning, or maintenance
• Use of incorrect film type for specific glass application
• Windows replaced before filing warranty claim (unless emergency with photographic documentation)
• Mineral deposits or water spots left to dry on film
• Wired, textured, or patterned glass applications

As your authorized XPEL installer, we handle all warranty claims on your behalf. Contact us immediately if you notice any defects:

Phone: (02) 9639 5555
Location: Castle Hill, Sydney

To process your claim, you must provide:

• Warranty card (provided at time of installation)
• Original receipt showing purchase date and coverage areas
• Detailed description of the defect or problem
• Clear photographs showing the issue (if possible)
• Your contact information including name, phone, address, and installation address

• EverClear will assess your claim and determine if it meets warranty criteria
• We’ll coordinate directly with XPEL if necessary
• XPEL reserves the right to have a representative inspect the installation
• Claims are typically reviewed within 2-3 business days

For valid approved claims:

• XPEL will arrange for authorized installer to remove and reapply film
• Both parts and labour are covered at no cost to you
• Film will be replaced in areas determined to be covered by warranty
• Work must be pre-approved by XPEL before commencing

If you cannot reach EverClear Window Tinting, you may contact XPEL directly:

XPEL Australia
Website: xpel.com.au
Phone: Available through XPEL website

XPEL Global Headquarters
618 W. Sunset Road
San Antonio, Texas 78216 USA
Phone: (800) 447-9928
Email: support@xpel.com

In addition to XPEL’s manufacturer warranty, EverClear Window Tinting provides our own installation workmanship guarantee:

Our Commitment to Quality

• All installations performed in our state-of-the-art Castle Hill workshop
• Experienced, professionally trained installation technicians
• Meticulous attention to detail with no shortcuts
• Clean, controlled environment for optimal film application
• Quality inspection before vehicle/property is returned

We guarantee that our installation workmanship meets the highest industry standards. If installation defects occur due to our workmanship (not covered by manufacturer defects), we will rectify the issue promptly and professionally.

To keep your warranty valid, follow these important guidelines:

• Wait 3-7 days before cleaning newly installed film (allows adhesive to fully cure)
• Use only soft microfiber cloths for cleaning
• Use ammonia-free window cleaning products
• Avoid abrasive materials, scrapers, or sharp objects
• Don’t apply stickers or suction cups for initial curing period

• Clean with soft cloths and mild soap solution or ammonia-free cleaner
• Avoid abrasive cleaners, scrapers, or sharp implements
• Don’t use automatic cleaning systems with abrasive components
• Address any window or frame issues promptly
• Follow any specific care instructions provided at installation

Some XPEL products like FUSION PLUS™ Ceramic Coating require annual inspections by an authorised installer. These requirements will be clearly communicated if applicable to your product.

To ensure your warranty is properly registered and to facilitate any future claims:

1. Complete the warranty card provided at installation
2. Keep your original receipt in a safe place
3. Retain all documentation provided by EverClear Window Tinting
4. Take before and after photos of your installation for your records

• Warranty card with product details and installation date
• Original purchase receipt/invoice
• Installation specifications and coverage areas
• Product information sheets
• Care and maintenance instructions

• Non-vertical windows (angled glass) or skylights
• Reflective glass or Low-E coatings
• Architecturally odd-shaped windows
• Glass thicker than 1/4″ (6mm)
• Projects over 2,500 square feet
• Laminated glass in single or double-pane windows
• Buildings with previous glass breakage or seal failure history
• Double-pane windows over 40 square feet
• Single-pane windows larger than 100 square feet
• Rigid window framing systems (e.g., concrete)
• Architectural shading from exterior features

• Wired, textured, or patterned glass
• Partial film application on a pane
• Exterior applications of interior-only films
• Visibly damaged glass (chips, cracks)
• Triple-pane or suspended film double-pane glass
• Multiple films on the same glass surface
• Windows with pre-existing seal failure

Certain films like CLEAR VIEW PLUS require edge sealing with XPEL Edge Protection Sealant or approved alternative. Failure to properly seal edges will void the warranty.

Your warranty is only valid when film is professionally installed by an authorised XPEL installer like EverClear Window Tinting. DIY or unauthorised installation voids all warranty coverage.

• Certified XPEL Installer – Trained and authorized by XPEL
• 20+ Years Combined Experience – Extensive knowledge of proper installation techniques
• State-of-the-Art Facility – Controlled environment ensures optimal results
• Quality Materials – Only genuine XPEL products used
• Attention to Detail – Meticulous installation process with no shortcuts
• 100+ Five Star Reviews – Proven track record of customer satisfaction

When you choose EverClear Window Tinting, you receive:

• Industry-leading XPEL manufacturer warranties
• Professional installation by experienced technicians
• Proper warranty registration and documentation
• Ongoing support for any warranty needs
• Direct assistance with warranty claims process
• Local, trusted service in Castle Hill and Hills District

Yes! XPEL PRIME™ Automotive Window Film warranties are transferable and will continue with your vehicle even when ownership changes. This adds value when selling your vehicle.

Your XPEL warranty is valid at any authorised XPEL installer across Australia and worldwide. If you relocate, you can have warranty service performed by another authorised installer in your new location.

Most claims are reviewed within 2-3 business days. If approved, we’ll schedule the warranty work at a mutually convenient time. The actual repair timeline depends on the scope of work required.

We prefer to handle all warranty work for our customers, but if you’re unable to contact us or have relocated, you can work with another authorised XPEL installer or contact XPEL directly.

Damage from accidents, collisions, or impacts is not covered under the warranty. However, you can have your film replaced at normal retail pricing, and the new installation will receive a new warranty.

Wait at least 3-7 days before washing to allow the adhesive to fully cure. Avoid automatic car washes with abrasive brushes. Use touchless car washes or hand washing with soft materials only.

Common warranty-covered defects include bubbling, peeling, discolouration, fading, or cracking that occurs without any external cause. If you’re unsure, contact us for an assessment.